Shipping policy
Shipping Policy
Shipping Information
At Furniture Store NI, we aim to provide a smooth and reliable delivery service across Northern Ireland, Republic of Ireland, and selected UK areas.
Delivery times and costs may vary depending on the product ordered, stock availability, and your location.
Delivery Areas
We currently deliver to:
- Northern Ireland
- Republic of Ireland
- Mainland UK (selected products only)
For deliveries outside these areas, please contact us before ordering.
Delivery Timeframes
Furniture & Indoor Items
Estimated delivery time: 3–14 working days depending on stock availability.
Pergolas & Outdoor Structures
Estimated delivery time: 1–6 weeks depending on:
- Product availability
- Custom sizes/options
- Installation schedules
- Delivery location
If an item is out of stock, we will contact you with an estimated lead time.
Pergola Deliveries & Installations
Pergolas are large structural products and may require:
- Specialist delivery
- Site access checks
- Installation appointments
Customers are responsible for ensuring:
- Suitable access for delivery
- Adequate installation space
- Proper foundations/surfaces are prepared prior to installation
Installation dates are arranged separately once your order is ready.
Delivery Charges
Delivery charges are calculated based on:
- Product size and weight
- Delivery location
- Installation requirements
Some promotional offers may include free or discounted delivery/installations within selected regions.
Remote areas may incur additional charges.
Missed Deliveries
If delivery cannot be completed due to:
- No access
- Customer unavailable
- Site not prepared
- Incorrect delivery information
Additional delivery or rebooking charges may apply.
Damaged Deliveries
Please inspect all goods upon delivery.
Any damage, shortages, or issues must be reported within 48 hours of delivery with photographs where possible.
Failure to report within this timeframe may affect replacement or claims eligibility.
Stock Availability
While we aim to maintain accurate stock levels, some products may occasionally sell out or experience delays due to supplier or shipping issues.
If this occurs, we will contact you as soon as possible to discuss:
- Revised lead times
- Alternative options
- Refunds where applicable
Contact Us
For delivery updates or shipping queries, please contact our team:
📞 07810063932
📧 info@furniturestoreni.co.uk
Or visit:
Furniture Store NI