Firmflex Ortho Mattress

Refunds for returned products will be issued when furniturestoreni.co.uk are satisfied that all Terms and Conditions of return and cancellation policy have been adhered to.

please note: there is no refund on sale items.

credit note or exchange only. 

Refunds where by items are not faulty outside of the returns period, will be credited by credit note. 

We are committed to customer satisfaction and offer a full returns service on faulty goods. If the goods are found to be faulty on delivery, the item(s) should be returned with the driver and reported to info@furniturestoreni.co.uk while the driver is still present. If the item(s) is found to be faulty within one year of purchase, please contact us, stating your order reference which will be on your invoice, nature of the problem and attaching/enclosing clear photographs depicting the problem. Or complete the template attached and send to us with relevant images. All faults must be reported within 14 days of delivery.

All electrical items have a 3 month warranty from date of purchase.

RETURNS FORM

PLEASE ALSO COMPLETE THIS FORM IF RETURNING GOODS WITHIN 14 DAYS

Over 3 months, the consumer has to prove the defect was there at the time of delivery. Items may be returned by contacting us via telephone, email, fax or letter. (Contact via social media will not be accepted) within fourteen (14) days of delivery for a full refund of the purchase value. We (furniturestoreni.co.uk) will not be liable for any damage caused to your property or house contents, if due responsibly has been taken by the employees of furniturestoreni.co.uk. The customer should ensure that the entrance and area where the product(s) is directed, are clear of any obstructions and that there is reasonable room to build (if necessary) and manoeuvre the product(s) - path ways must be clear of pictures/mirrors/lamps/lightshades etc.

Products which have been repeatedly used or slept on, cannot be returned (for hygiene reasons).

If you wish to test a product(s) that you are unsure of, please keep it sealed in its original packaging and inform furniturestoreni.co.uk drivers, that you want the product to remain sealed. You have (14) days to inform us, if you want the product uplifted. Returning your product(s) will incur a collection charge of up to £150 per item and the item will be checked to ensure that it has remained sealed and is still in its original condition. This charge will be deducted from your refund. Refunds will be reimbursed using the same method of payment originally used during purchase.

Conditions of Use and Disclaimers
When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:

• Subject to the terms and conditions in this legal notice, this may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.

The display of goods on the web site is not an offer for sale but an invitation to treat. A potential purchaser’s response will constitute an offer to purchase that we reserve the right to decline. No offer will be accepted until payment has been taken. Any information found on the furniturestoreni.co.uk website is intended for guidance only. The web site, products, price and availability described are subject to change without notice. All purchases from furniturestoreni.co.uk are subject to Northern Ireland Law. Furniturestoreni.co.uk reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the site. If you have any complaints please email info@furniturestoreni.co.uk, please include your name and contact details so we can follow up.