Nova Titan Pergola

The Nova Titan is a Red Dot award-winning aluminium pergola with a louvred roof you can open to the sun or close against the rain. We stock every Titan size Nova makes, from a compact 2.4m square to a 9m terrace, freestanding or wall mounted, in Grey, Pebble or Wood Look.

Key features

• Tilting double-skin louvres: open for sunshine and airflow, close for shade and a dry, sheltered space.
• Hidden drainage: rain runs off the louvres into the gutters and down through the hollow legs, so nothing pools on the roof.
• All-aluminium frame with a TIGER Drylac powder coat, tougher and more flake-resistant than standard powder coating, plus UV protection against fading.
• No upkeep: no painting, staining or treating like a timber pergola; just clear the gutters now and then.
• Add to it later: privacy screens, side walls, glass or louvred sliding doors, LED lighting and heaters all fit the Titan system.
• 5-year Nova warranty on the pergola.

Colours

• Grey: RAL 7015, easy to match to aluminium garden furniture.
• Pebble: RAL 7032, a soft light grey with a warm beige tone that suits timber and natural stone.
• Wood Look: wood-effect laminate on the legs and frame, with grey (RAL 7015) louvres.

Sizes and colours available

"2+4" and "1+4+1" are 6m × 3m models with the louvres split into separately opening sections.

Installation

The Titan must be fixed to a flat, solid surface such as a concrete base or patio, ideally with a slight fall for drainage. Expansion bolts are included. Self-assembly takes 2–3 people about two hours on the standard sizes, or let our team fit it for you (from £600). Wall-mounted models fix to your house wall on one side.

Planning permission

A Titan does not usually need planning permission, but rules differ between Northern Ireland and the Republic of Ireland and by site, so check with your local council if you are unsure.

Supplied and fitted by Furniture Store NI

We deliver across Northern Ireland and Ireland and can install it for you with our own fitting team. See it in our Cookstown showroom or call 028 8644 8804 (NI) / +353 90 971 6836 (ROI).

Nova Titan Pergolas – Returns, Refunds & Warranty Policy

Furniture Store NI is committed to supplying high-quality Nova Titan pergolas and providing a clear and fair after-sales service.

Shipping & Delivery

Nova Titan Pergolas are large, heavy products and delivery will be arranged using the most suitable method for your order and location.

Depending on the size of your pergola, delivery address and accessibility, your order may be delivered by:

• Furniture Store NI van delivery
• Palletised freight delivery

Larger pergolas may arrive in several boxes and may require palletised delivery.

We will confirm the delivery method before dispatch where necessary.

Please ensure there is suitable access for the delivery vehicle and sufficient space to safely receive the pergola. Pallet deliveries are generally made to a suitable accessible point at the delivery address and may not include moving the goods into gardens, through properties or to the final installation position.

If you have restricted access, narrow roads, gates, steep driveways or any other delivery concerns, please contact us before ordering.

Delivery charges may vary depending on the pergola size, delivery location and delivery method required.

For delivery information before ordering, contact us at info@furniturestoreni.co.uk.

Returns & Refunds

Any refund will be processed once Furniture Store NI is satisfied that the conditions of our returns and cancellation policy have been met.

For items purchased online or at a distance, customers may have a legal right to cancel their order within 14 days of receiving the goods, subject to the exclusions and conditions set out below.

Where a customer is entitled to a refund, reimbursement will normally be made using the same payment method used for the original purchase.

This policy does not affect your statutory consumer rights.

Sale, Clearance & Discounted Pergolas

Sale, clearance, ex-display or specially discounted pergolas are sold at the advertised reduced price.

Where a customer simply changes their mind following an in-store purchase, we reserve the right to offer an exchange or credit note rather than a cash refund.

This does not affect your statutory rights where goods are faulty, not as described, not fit for purpose or have not been correctly installed where installation formed part of the contract.

Faulty or Damaged Goods

Please inspect your Nova Titan pergola and all component parts as soon as reasonably possible following delivery.

If any obvious damage, missing parts or defects are identified on delivery, please notify the delivery team where possible and contact:

info@furniturestoreni.co.uk

Please provide:

• Your name
• Order or invoice number
• Delivery address
• Details of the issue
• Clear photographs and/or video showing the problem
• Photographs of packaging where relevant

We ask that any visible delivery damage or missing parts are reported to us as soon as possible and preferably within 14 days of delivery. This request does not limit any statutory rights you may have.

Where goods are faulty, Furniture Store NI will assess the issue and, where appropriate, arrange repair, replacement, replacement parts, price reduction or refund in accordance with your statutory rights.

Motorised Roof, LED Lighting & Electrical Components

Nova Titan pergolas may include electrical components such as motors, control units, LED lighting, transformers, remote controls and associated equipment.

Any manufacturer's warranty applying to these components is in addition to, and does not replace, your statutory consumer rights.

Faults believed to relate to an electrical or motorised component should be reported to us with photographs and, where possible, a short video demonstrating the issue.

Customers should not dismantle, alter or attempt unauthorised repairs to electrical components before contacting us, as this may make it more difficult to identify the cause of the fault and may affect any manufacturer's warranty.

Installation

Where Furniture Store NI has arranged or provided installation, customers must ensure that the installation area is:

• Clear and accessible
• Suitable for the pergola being installed
• Free from obstacles that would prevent safe installation
• Prepared with the appropriate base or foundations as agreed before installation
• Accessible for our installation team and equipment

The customer is responsible for ensuring that the location and foundations are suitable unless Furniture Store NI has expressly agreed in writing to carry out this work.

Furniture Store NI cannot accept responsibility for defects or damage caused by unsuitable foundations, customer-supplied groundwork, alterations made after installation, misuse, accidental damage or work carried out by third parties.

Customer Installation / Third-Party Installation

Where a Nova Titan pergola is supplied for self-installation or is installed by a contractor who has not been appointed by Furniture Store NI, it is the customer's responsibility to ensure that the pergola is assembled and installed correctly and in accordance with the supplied instructions.

Furniture Store NI cannot accept responsibility for damage or operational problems caused by incorrect assembly, incorrect foundations, modifications or improper installation by the customer or a third party.

This does not affect rights relating to an inherent defect in the pergola itself.

Weather Conditions & Use

Nova Titan pergolas are outdoor structures and must be used and maintained in accordance with the supplied instructions.

Customers should follow all guidance relating to:

• Wind conditions
• Roof/louvre positioning
• Screens
• Drainage
• Snow loading
• Cleaning and maintenance
• Electrical equipment
• Storm preparation

Damage caused by misuse, failure to follow operating instructions, inadequate foundations, unauthorised alterations, exceptional weather conditions or circumstances outside the reasonable design specification of the product may not be considered a manufacturing fault.

Change-of-Mind Returns

For qualifying online or distance purchases, consumers will normally have 14 calendar days following delivery to notify us that they wish to cancel. Certain exclusions may apply, including goods which have been made or modified to a customer's individual specification.

Returned goods must be kept in reasonable condition.

Where a pergola has been substantially assembled, installed, altered or handled beyond what would reasonably be necessary to inspect it, deductions may be made where legally permitted to reflect any reduction in value.

Due to the size and weight of pergolas, screens and associated components, collection costs can be substantial. Where the customer is responsible for return costs, these will be advised before collection is arranged.

Where Furniture Store NI is responsible for the return because the goods are faulty, the customer's statutory rights will apply.

Bespoke & Special-Order Pergolas

Pergolas or accessories manufactured, cut, altered, configured or ordered specifically to a customer's individual requirements may not qualify for change-of-mind cancellation rights.

This can include certain bespoke sizes, custom configurations, specially ordered accessories or products specifically modified for the customer.

This does not affect statutory rights in relation to faulty or incorrectly supplied goods.

Inspection of Returned Products

All returned products will be inspected.

Furniture Store NI reserves the right, where permitted by law, to make an appropriate deduction where returned goods have been damaged, modified, improperly installed or handled beyond what would reasonably be required to establish their nature, characteristics and operation.

Faults After Six Months

Consumer rights continue beyond six months.

However, where a fault is first raised more than six months after delivery, the customer may be required to provide evidence that the problem resulted from an inherent defect that existed at the time of delivery rather than from wear and tear, misuse, incorrect installation, accidental damage or another external cause.

Reporting a Problem

Please contact us by email or other official Furniture Store NI contact methods.

Email: info@furniturestoreni.co.uk

Please do not rely solely on messages sent through Facebook, Instagram, TikTok or other social media platforms when reporting a warranty claim or fault.

Conditions of Use & Disclaimer

Information provided on furniturestoreni.co.uk, including photographs, measurements, specifications, availability and pricing, is provided as accurately as reasonably possible and may be updated from time to time.

The display of products on our website represents an invitation to purchase. Acceptance of an order is subject to availability, payment and confirmation by Furniture Store NI.

Product specifications and component details may occasionally be updated by the manufacturer provided that such changes do not materially reduce the quality or functionality of the product supplied.

All purchases are subject to the applicable laws of Northern Ireland.

Nothing contained within these terms is intended to exclude or restrict any rights which a consumer has under applicable consumer protection legislation.

If you have a complaint or require assistance with your Nova Titan pergola, please contact:

Furniture Store NI
Email: info@furniturestoreni.co.uk

Please include your name, order number and contact details so that we can investigate the matter promptly.